ENQUIRY & SALES FOLLOW-UP SYSTEMS
Give every genuine enquiry a next step.
Connect forms, contact channels and the sales routine so a potential customer is easier to recognise and follow up. Start with a process your team will use.
WHO IT IS FOR
When this service helps.
Businesses receiving website, email or social enquiries without a clear follow-up process.
A clear starting point
Daily inbox handling and outsourced sales are excluded unless expressly agreed. Data handling, access and notification delivery are part of the project scope.
Custom / workflow project
What we can help with
- A map of enquiry sources and response responsibilities
- Agreed fields, contact routes and notification requirements
- An enquiry tracker or scoped CRM configuration
- Reply templates, qualification questions and follow-up stages
- Handover guidance and checks of the agreed customer path
Built around a practical outcome.
Capture the right context
Ask for information the team needs to respond without making first contact unnecessarily difficult.
Assign responsibility
Give each enquiry an owner, stage and next action. Agree response expectations with the people doing the work.
Learn from sales
Record quote progress and reasons for non-progression. Share useful patterns with the content and advertising team.
Use appropriate tools
A shared spreadsheet may be enough. CRM setup, subscriptions, integrations and automation are scoped around current tools and necessary permissions.
Your team remains the seller
We design tools, templates and handover guidance. Your business responds to buyers, confirms suitability and handles quotes, negotiations, contracts, credit and fulfilment.
Good questions to ask.
What should I start with?
If the main issue is unclear, a paid business and marketing review is a useful starting point. For a defined need, such as a page or portrait session, we can quote the project directly. Monthly work follows an agreed, workable scope.
How is pricing decided?
Reviews have a defined fee, projects are quoted for their deliverables and continuing support is scoped monthly. Markets, languages, pages, channels, original production and coordination affect the fee.
Is advertising spend included?
Media spend is separate unless expressly included. You approve the spending limit and normally pay the platform through your own account. Production, software and service fees are itemised separately.
Who owns my website and advertising accounts?
Your business retains account control. We use authorised access and agree ownership and handover of paid deliverables in writing. Working files, third-party licenses and subscriptions are addressed in the proposal.
What do you need from our team?
Accurate information, authorised assets and access, one decision-maker, consolidated approvals and someone to handle customers. Sales feedback and available margin information help evaluate the work.
Give your next step a clear direction.
Tell us what you sell, who you want to reach and what you need to improve. We will help define a focused starting point.